CONFIGURATION AND ORDERING
From specification
to delivery.
AIZEN ROBOTS prepares the quotation, sells the agreed configuration, arranges delivery and coordinates technical contact with the manufacturer. Hardware version and software configuration are separate choices.
- 01
Technical and commercial scope
We agree on the model, quantity, factory application or development configuration, modules, equipment, integration and delivery requirements.
- 02
Formal quotation
Before contract, we confirm the exact configuration, conformity documents, country of use, warranty terms, support scope, full price and schedule. Orders and payment are accepted on those agreed terms.
- 03
Purchase order
The customer accepts the agreed quotation and places a purchase order. The website enquiry form itself is not an order.
- 04
Invoice and payment
Payment terms and schedules are agreed in the individual AIZEN ROBOTS quotation. Once the configuration is confirmed and the agreed payment stage is completed, we place the order with the manufacturer.
- 05
Production
The manufacturer indicates approximately 45 calendar days from the order placed by AIZEN ROBOTS with the manufacturer and clearance of full payment. This is production only, excluding transport and customs. The current schedule and delivery date are confirmed before contract.
- 06
Factory inspection and dispatch
We coordinate the equipment inspection, documentation and handover to the logistics provider with the manufacturer. Transport scope and responsibilities are confirmed in the AIZEN ROBOTS quotation.
- 07
Delivery and support
Transport, cargo insurance, customs clearance, taxes and local delivery have the scope agreed in the quotation. The manufacturer states that limited remote help covers startup and basic operation, excluding custom development. Availability to the customer, scope, period, language and costs are confirmed before contract for the model and country.
The manufacturer indicates approximately 45 calendar days from the order placed by AIZEN ROBOTS with the manufacturer and clearance of full payment. This is production only, excluding transport and customs. The current schedule and delivery date are confirmed before contract.
Before ordering, we confirm the conformity documents for the exact model and accessories. Wanda documentation does not automatically confirm Panther conformity or every set with additional sensors.
Documentation and contact in Support ↗